Ibyo Dufite
Umwuga na Tekiniki
Abakozi
Isosiyete ifite abakozi benshi babigize umwuga na tekiniki, kandi ikomeje kwinjiza ibikoresho bitandukanye byo mu rwego rwo hejuru byo gupima umusaruro.Ibicuruzwa byatsinze bwa mbere ISO 9001: 2000 ibyemezo bya sisitemu yo gucunga neza ubuziranenge, icyemezo cyo kurengera ibidukikije ndetse n’icyemezo cya 3C, kandi ibicuruzwa byatsinze igenzura na Minisiteri y’inganda n’ingufu n’ikigo cy’ubumenyi n’ikoranabuhanga.
Hamwe na serivisi nziza kandi nziza, isosiyete yamenyekanye cyane nabaguzi benshi.
Igitekerezo cya serivisi
Kugirango tumenye neza intego yo "gukorera umukoresha, kubazwa umukoresha no guhaza abakoresha", imihigo ikurikira yiyemeje kubakoresha kubiranga ibicuruzwa na serivisi:
1. Isosiyete yacu iremeza ko guhuza umusaruro bizashyirwa mubikorwa hakurikijwe sisitemu yubwishingizi bwa ISO9001.Ntakibazo mubikorwa byo gushushanya ibicuruzwa, kubyara no gukora, kugenzura ibicuruzwa, tuzavugana cyane nabakoresha na nyirabyo, ibitekerezo byamakuru, kandi twakire abakoresha na banyiri gusura ikigo cyacu umwanya uwariwo wose.
2. Kubikoresho nibicuruzwa bishyigikira imishinga yingenzi, itangwa ryishingiwe hakurikijwe amasezerano asabwa.Niba serivisi za tekinike zisabwa, abakozi ba tekiniki bazoherezwa kwitabira gupakurura no kwakira no kuyobora no gutangiza kugeza ibikoresho bizaba bisanzwe.
3. Kugenzura niba abakoresha bahabwa serivisi nziza mbere yo kugurisha, kugurisha na serivisi nyuma yo kugurisha, mbere yo kugurisha, uyikoresha amenyeshwa byimazeyo imikorere no gukoresha uburyo bwibicuruzwa, kandi agatanga amakuru afatika.Irategekwa gutumira uwasabye kwitabira igishushanyo mbonera cya tekinike yo gutanga isoko mugihe bibaye ngombwa.
4. Guha umuguzi amahugurwa yubucuruzi mugushiraho ibikoresho, gutangiza, gukoresha no kubungabunga tekinoroji ukurikije ibyo umukoresha akeneye.Gukurikirana no kugera kubuziranenge bwabakoresha, kunoza imikorere yibicuruzwa no kuzamura ibicuruzwa ukurikije ibyo abakoresha bakeneye.
5. Ibikoresho (ibicuruzwa) biri mugihe cya garanti yamezi 12.Dushinzwe ibibazo byubuziranenge mugihe cya garanti, kandi dushyira mubikorwa "Garanti eshatu" (gusana, gusimbuza no kugaruka).
6. Ibicuruzwa birenze igihe cy '"Ingwate eshatu" bigomba kwemeza ko ibikoresho byo kubungabunga bitangwa kandi imirimo ya serivisi yo kubungabunga ikorwa hakurikijwe ibyo abakoresha bakeneye.Kubicuruzwa nibikoresho hamwe nibice byoroshye, igiciro cyuruganda nicyiza.
7. Nyuma yo kwakira amakuru yibibazo byujuje ubuziranenge bigaragazwa n’umukoresha, subiza cyangwa wohereze abakozi ba serivisi mu masaha 2 kugirango ugere kurubuga byihuse kugirango umenye neza ko umukoresha atanyuzwe kandi serivisi ntizahagarara.
Guhangana n'ikinyejana cya 21 cyuzuyemo ibibazo n'amahirwe, tuzakomeza kwiteza imbere no kuturenga ubwacu, dushyigikire filozofiya yisosiyete y "abakiriya mbere, ireme ryiza, imiyoborere myiza no kumenyekana bivuye ku mutima", gukorana uburyarya n’abacuruzi bo mu gihugu n’amahanga bafite ubuziranenge bwizewe, barushanwe. igiciro, serivisi nziza kandi itekereje, sangira umunezero wo kurema iterambere, kandi utere imbere ejo hazaza heza iteka!